By using our services, you (the client) agree that you have read and acknowledged these legals documents: Privacy Policy, Acceptable Use Policy (“AUP”), Service Level Agreement (“SLA”), Terms of Service (“TOS”) and Terms for Special Promotions (“TSP”). We reserve the right to update these documents at any given time. These updates will be at our discretion and it is agreed that updates are not grounds for cancellation of your contract. It is not our duty to inform clients of updates to these documents; hence clients are responsible for regular checks. These legal documents apply during and – when applicable – after you are a client with us. The collective legal documents form an agreement, and this agreement supersedes any previous agreement between us.
The service(s) will be setup and activated on your account after the payment has been received and screened for potential fraud by either Web Depot Internet Solutions or by partners involved in transactions and payments. It is at the discretion of Web Depot Internet Solutions to accept or deny any order.
If you are using the Services on behalf of another party, you agree that you are authorised to bind by such other party to this Agreement and to act on such other party’s behalf with respect to any actions to take in connection with the Services.
At all times it is the client’s responsibility to keep the client record up to date. This includes, but is not limited to, your full name, address, phone number and a valid e-mail address. The primary contact method for Web Depot Internet Solutions is by e-mail and any email addresses used to contact the company regarding an active client account, must be registered as the main email address or a contact of that particular account. If this is not the case, support will be refused until this information is updated. Web Depot Internet Solutions is not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. Providing false contact information of any nature may result in account termination. If deemed necessary, We will request a copy of your government issued ID, a copy of your Debit/Credit Card used to make the payment and/or other documentations to verify the identity of the client. If the client does not comply with the request(s) and/or the order is deemed fraudulent the order will be denied.
The client is solely responsible for their own account and its use. It is the client’s responsibility to maintain confidentiality of password and other information related to the security of their account.
Services provided by Web Depot Internet Solutions may only be used for lawful purposes. The laws of Ireland and any applicable EU directives is in affect on all services used provided. In addition to the laws of Ireland and any applicable EU directives, the federal/state/local law of each respective country/state/city Web Depot Internet Solutions has servers on and where the client(s) account is hosted will be applicable. The EU directives are in effect across all of our clients and Services. Clients are bound by EU law first and foremost, then the federal/state/local law of each country/state/city will supersede those laws.
The client agrees to, at all times, indemnify and hold Web Depot Internet Solutions free from any claims resulting from the use of our services. We reserve the right to disclose information regarding a client to federal/state/local law enforcement agencies upon a lawful request from such agencies. In certain circumstances such as, but not limited to, crimes involving minors, Web Depot Internet Solutions will immediately suspend the services and report the offence to appropriate agencies. Web Depot Internet Solutions will cooperate fully with them agencies.
Web Depot Internet Solutions offer a wide range of domain name extensions. In order to facilitate this, Web Depot Internet Solutions has agreements with a number of registries and registrars both within and outside Europe. All domain names registered through our services are subject to our terms of service, the rules and regulations of the respective registry and any contractual obligations that may reside between the registrant and the registrar where the registrar is not Web Depot Internet Solutions. The registrant should review all additional terms and conditions associated with the respective registry to ensure that they are aware of specific conditions for each registry.
Agreement
This Registration Agreement (Agreement) sets forth the terms and conditions of your use of domain name registration and related services (Services). In this Agreement “you” and “your” refer to you and the registrant listed in the WHOIS contact information for the domain name. “We”, “us” and “our” refer to Web Depot Internet Solutions. By using the Service(s), you agree to all terms and conditions of this Agreement, the Resolution Policies and the rules, policies, or agreements published in association with the Service(s) and/or which may be enforced by ICANN, the registries, and governments.
This Agreement may change over time. If, as a result of such a change, you no longer agree with the terms of this Agreement, you agree that your exclusive remedy is to transfer your domain name registration service to another registrar or request that we cancel your domain name registration service. If you continue to use the Service(s) following a change in this Agreement and/or the Services, your continued use of the Services indicates your consent to the changes. Any such revision or change will be binding and effective within 14 days of the change of notification. You agree to review this Agreement periodically to make yourself aware of any such revisions.
You must create an account to use the Services. You are responsible for maintaining and updating all login IDs, passwords, and for all access to and use of your account by you or any third party. We will not be held responsible for any unauthorised access to your account.
We may reject your domain name registration application or elect to discontinue providing Service(s) to you for any reason within 30 days of a Service initiation or a Service renewal. Outside of this period, we may terminate or suspend the Service(s) at any time for cause, which, without limitation, includes registration of prohibited domain name(s), abuse of the Services, payment irregularities, serious allegations of illegal conduct, or if your use of the Services involves us in a violation of any Internet Service Provider’s (“ISP’s”) acceptable use policies, including the transmission of unsolicited bulk email or at our full discretion. If we have grounds to terminate or suspend Service(s) with respect to one domain name or in relation to other Service(s) provided through your account, we may terminate or suspend all Service(s) provided through your account, including Service(s) to other domain names. No fee refund will be made when there is a suspension or termination of Service(s) for causes listed above. Following notice of termination other than for cause, you must transfer your domain name or risk that we may delete your domain name or suspend or modify Services to it. If we terminate Services for a reason other than cause, we will attempt to refund your fees. You further acknowledge and agree that your registration of a domain name is subject to suspension, cancellation or transfer by any ICANN procedure, by any registrar or registry administrator procedures approved by an ICANN-adopted policy, to correct mistakes by us, another registrar or the registry administrator in administering the domain name or for the resolution of disputes concerning the domain name.
Services
Domain name registrations are only for limited terms, terms which end on the expiration date. For domain names which are created as a new registration out of the available namespace, the term begins on the date the domain name registration is acknowledged by the applicable registry; for domain names registrations which were not returned to the available namespace, the term begins on the date the previous registrant’s domain name registration was acknowledged by the applicable registry. You agree that we are not liable or responsible in any way for any errors, omissions or any other actions by the registry administrator arising out of or related to a request to register, renew, modify the settings for, or transfer of a domain name registration (limitation of liability clause). You further agree that domain name registration is a service, that domain name registrations do not exist independently from services provided pursuant to this or a similar registration agreement with a registrar, and that domain name registration services do not create a property interest.
You agree to indemnify, defend and hold harmless us, your Primary Service Provider, and applicable registry administrator(s) (including E-Nom, Irish Domain Registry (IEDR)), and other possible registry operators listed at www.icann.org/en/resources/registries/listing and all such parties’ directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including any direct, indirect, incidental, special or consequential damages and reasonable legal fees and expenses) arising out of, or related to, the domain name registration services you are obtaining from us.
Without limitation, the following are not included in the Services: We cannot and do not check to see whether the domain name(s) you select, or the use you make of the domain name(s), or other of the Service(s), infringes legal rights of others. It is your responsibility to know whether or not the domain name(s) you select or use infringes legal rights of others, whether registered or not. We might be ordered by a court or a Dispute Resolution panel to cancel, modify, or transfer your domain name; it is your responsibility to list accurate contact information in the WHOIS in association with your account and to communicate with litigants, potential litigants, and governmental authorities. It is not our responsibility to forward court orders or other communications to you. We will at all stages comply with any court orders or other legal bodies.
If lawsuits are threatened, you agree to indemnify us against any and all legal proceedings to include threatened legal proceedings. Under such circumstances, you agree that you will, upon demand, obtain a performance bond with a reputable bonding company or, if you are unable to obtain a performance bond, that you will deposit money with us to pay for our reasonably anticipated expenses in relation to the matter for the coming year. Such deposit will be drawn down as expenses are incurred, with all account notices sent to the WHOIS contact information provided in association with your domain names and/or account. We shall not be obliged to extend you any credit in relation to such expenses and we may terminate the Services for a failure to make or renew such a deposit. We will return any unused deposit upon the later of one year from deposit or the conclusion of the matter.
Dispute Resolution
You agree to the Uniform Domain Name Dispute Resolution Policy (“UDRP”), which is available at www.icann.org/en/help/dndr/udrp. You agree that the UDRP may be changed by ICANN (or ICANN’s successor) at any time. You agree that, if the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified in the Dispute Policy in effect at the time your domain name registration is disputed by the third party. You also agree that, in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions of the UDRP. You also understand that it is important for you to regularly monitor email sent to the email address associated with your account and domain names because, among other reasons, if a dispute arises regarding Services provided to you, you may lose your rights to receive the Services if you do not respond expeditiously to an email sent in conjunction therewith.
The Registered Name Holder shall agree that its registration of the Registered Name shall be subject to suspension, cancellation, or transfer pursuant to any ICANN adopted specification or Policy, or pursuant to any registrar or Registry procedure not inconsistent with an ICANN adopted specification or Policy, (1) to correct mistakes by Registrar or the Registry Operator in registering the name or (2) for the resolution of disputes concerning the Registered Name.
Domain Name Registration and Transfer
You agree that transfer of your domain name(s) services shall be governed by ICANN’s transfer policy, available at www.icann.org/en/resources/registrars/transfers as this policy may be modified from time to time. You agree that we may place a “Registrar Lock” on your domain name services and that this will prevent your domain name services from being transferred without your authorisation. By allowing your domain name services to remain locked, you provide express objection to any and all transfer requests until the lock is removed. To transfer your domain name(s) you should first login to your account to lock or unlock your domain name(s) and/or to obtain the EPP “AuthCode” which is required to transfer domain services in an EPP registry (such as .com). Alternatively, you should contact us to have your domain name(s) services locked or unlocked or to obtain the EPP “AuthCode.” Only the registrant and the administrative contacts listed in the WHOIS information may approve or deny a transfer request. Without limitation, newly registered domain names may not be transferred within 60 days of initial registration or transfer, if there is a dispute regarding the identity of the domain name registrant, if you are bankrupt, or if you fail to pay fees when due. We will follow the procedures for both gaining and losing registrars as outlined in ICANN’s transfer policies. Transfer requests typically take five-seven business days to be processed. A transfer will not be processed if, during this time, the domain name registration services expire in which event you may need to reinstate the transfer request. If for any reason the transfer of information or authorisation documents has not processed within a set timeframe, you are responsible for reissuing information or resubmitting the transfer request and a cost (if any) to you.
You agree and consent that we will make available the domain name registration information you provide or that we otherwise maintain to the following parties: ICANN, the registry administrator(s), and to other third parties as ICANN and applicable laws may require or permit (including through web-based and other on-line WHOIS lookup systems), whether during or after the term of your domain name registration services of the domain name. You hereby irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of such information. Additionally, you acknowledge that ICANN may establish or modify the guidelines, limits and/or requirements that relate to the amount and type of information that we may or must make available to the public or to private entities, and the manner in which such information is made available. Information regarding ICANN’s guidelines and requirements regarding WHOIS can be found at www.icann.org/registrars/wmrp.htm, www.icann.org/registrars/wdrp.htm, and elsewhere on the ICANN website at www.icann.org. You agree that we may make publicly available, or directly available to authorised third parties, some, or all, of the information you provide, for purposes of inspection (such as through our WHOIS service).
You agree and acknowledge that we own all database, compilation, collective and similar rights, title and interests worldwide in our domain name database, and all information and derivative works generated from the domain name database. You further agree and acknowledge that we own the following information for those registrations for which we are the registrar: (a) the original creation date of the registration, (b) the expiration date of the registration, (c) the name, postal address, e-mail address, voice telephone number, and where available fax number of all contacts for the domain name registration, (d) any remarks concerning the registered domain name that appear or should appear in the WHOIS or similar database, and (e) any other information we generate or obtain in connection with the provision of domain name registration services, other than the domain name being registered, the IP addresses of the primary nameserver and any secondary nameservers for the domain name, and the corresponding names of those nameservers. We do not have any ownership interest in your specific personal registration information outside of our rights in our domain name database.
You agree that, if you are registering a domain name for or on behalf of someone else, you represent that you have the authority to nonetheless bind that person as a principal to all terms and conditions provided herein. You agree that if you license the use of the domain name registered to you to a third party, you nonetheless remain the domain name holder of record, and remain responsible for all obligations under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration.
Immediately after the expiration of the term of domain name registration services and before deletion of the domain name in the applicable registry’s database, you acknowledge that we may direct the domain name to name-servers and IP address(es) designated by us, including, without limitation, to no IP address or to IP address(es) which host a parking page or a commercial search engine that may display advertisements, and you acknowledge that we may either leave your WHOIS information intact or that we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name. Any monies earned though the IP address during this period will be payable only to us. You will have no claim over any earnings from the IP address over this period.
If you do not renew your domain before its expiry date, you will have up to 30 days (protected period) to renew the domain name at the original renewal fee. Please log into the client area to pay the renewal invoice. After 30 days your domain will be suspended which means all services will stop and will go into a 60 day grace period which you can still renew your domain name. If the domain name is not renewed, it will be cancelled and deleted from the register after 90 days and made available for resale to the public. Web Depot Internet Solutions does not guarantee the renewal of a domain name.
For most gTLD’s, there is a 30 day grace period after expiration of domain name registration services where you domains may be renewed. You acknowledge and agree that this procedure may not be available for all registration services, but where it is we may, but are not obligated to, offer this process, called the reactivation period. You acknowledge that you assume all risks by leaving the renewal close to or after the expiry date. Some gTLD’s do not have a grace period and we are under no obligation to offer it. You acknowledge that reactivation period renewal processes, if any, may involve additional fees which we determine. After the reactivation period (30 days after the expiry date) you agree that we may either:
- discontinue the domain name registration services at any time thereafter,
- that we may pay the registry’s registration fee or otherwise provide for the registration services to be continued.
In the case of discontinuation, you acknowledge that certain registry administrators may provide procedures by which discontinued domain name registration services may nonetheless be renewed. You acknowledge and agree that we may, but are not obligated to, participate in this process, typically called the “Redemption Grace Period” (“RGP”). You acknowledge that we, for any reason and in our sole discretion, may choose not to participate in the RGP process with respect to any or all of your domain name registration services and that we shall not be liable therefore. If available, RGP typically ends between 60 days after the expiry date of the domain. The typical RGP fee ranges from €100-€300 plus any registration fees but may be subject to change.
In the case of fee payment as above, you acknowledge that we may then set the name-servers and the DNS settings for the domain name services, that we set the DNS to point to no IP address or to IP address(es) which host parking page(s) or a commercial search engine that may display paid advertisements. You acknowledge that we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name. You acknowledge that we do not have to pay you any of the proceeds, if any, we may earn as a result. You agree that we are not obliged to contact you to alert you that the domain name registration services are being continued.
Domain Cancellation
Domain registration, renewal and transfer payments are final and cannot be refunded in any case at any time. If you wish to cancel a domain, you must disable the auto-renew feature within the client area. Cancellations must be submitted via the Client Area. Cancellation requests made via e-mail, ticket system, phone or any other form of communication will not be honoured. Clients may cancel at any time via the proper cancellation method outlined. If the customer is cancelling their services during an active service period, pro-rated refunds will not be issued. A domain is registered for the length of the billing cycle selected by the client. If the domain owner wishes to cancel the domain, the domain will still remain in their name until it expires at the end of the billing period. It is not possible to cancel and make available a domain during a billing cycle. Domain transfers away from Web Depot Internet Solutions will result in automatic cancellation of the domain and any future renewals.
Registrant Rights and Responsibilities
Under ICANN’s Registrar Accreditation Agreement (RAA), Registrants should always be aware of their rights and responsibilities. Registrants Rights and Responsibilities have been set by ICANN and can be accessed through the following URL:
www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm
Indemnity
With respect to ICANN, the registry operators, us, and your Primary Service Provider, as well as the contractors, agents, employees, officers, directors, shareholders, and affiliates of such parties, you agree to release, indemnify, and hold such parties harmless from all liabilities, claims and expenses, including attorney’s fees and court costs, for third party claims relating to or arising under this Agreement, the Service(s) provided hereunder, or your use of the Service(s), including, without limitation, infringement by you, or by anyone else using the Service(s) we provide to you, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policies relating to the Service(s) provided. When we may be involved in a suit involving a third party and which is related to our Service(s) to you under this Agreement, we may seek written assurances from you in which you promise to indemnify and hold us harmless from the costs and liabilities described in this paragraph. Such written assurances may include, in our sole discretion, the posting of a performance bond(s) or other guarantees reasonably calculated to guarantee payment. Your failure to provide such assurances may be considered by us to be a breach of this Agreement by you and may, in our sole discretion, result in loss of your right to control the disposition of domain name services for which you are the registrant and in relation to which we are the registrar of record. This indemnification is in addition to any indemnification required under the UDRP.
Additional Information
This Agreement and the Uniform Dispute Resolution Policy (UDRP) together with all modifications, constitute the complete and exclusive agreement between you and us, and supersede and govern all prior proposals, agreements, or other communications. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties. The failure of us to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorised representative of us.
Authorised Domain Registrars and Resellers
IE Domains
We register IE domain with Spiral Hosting Limited. Spiral Hosting is an accredited registrar of IE domains on behalf of the IEDR (IE Domain Registry).
IE domain registrations are governed by the rules and regulations governing registrations as defined by the IEDR. Any disputes are governed by the IE Dispute Resolution Policy (IEDRP)
UK Domains (.co.uk .org.uk .me.uk .uk)
We register *.uk domains with Spiral Hosting. Spiral Hosting is a Nominet Channel Partner.
All *.uk domain registrations are covered by Nominet’s terms and conditions. In case of dispute you should refer to the domain dispute resolution policy.
EU Domains
All registrations are governed by the EU registration policy and in the event of dispute are subject to the Alternative Dispute Resolution Procedures (ADR)
All Other Domains
As we cater for more than 250 domain extensions it would be impractical to list the rules and regulations for each and every one of them. If you are in need of clarification regarding any domain extension’s rules please contact us.
Web Depot Internet Solutions reserves the right to refuse service to anyone. Any material, that by our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without prior notice. Failure to respond to e-mail(s) from our Abuse Department within 24 hours may result in account suspension or termination. If the violation is directly affecting other clients and/or illegal, the account may face suspension directly pending further investigation by our Abuse Department. All e-mail communication from our Abuse Department will be sent to the primary e-mail address on file and any potential sub-contacts for the account.
Clients may upload, store, publish, display and distribute files and content on or through the Services. User content is any content posted by the client or any individual or company authorised by the client.
Potential harm to minors is strictly forbidden, this includes but is not limited to, child pornography. Any site found to host such material will face immediate suspension. All cases that directly or indirectly harm a minor or have the potential to do so, will be reported to the appropriate law enforcement agencies by Web Depot Internet Solutions. Examples of prohibited material; IRC bots, Proxy scripts/anonymizers, pirated/nulled software, warez, public image/video/file unloaders (similar to Photobucket, RapidShare etc), game servers, commercial audio streaming, escrow services, HYIP or similar, investment sites (for example Gold exchange), sale(s) of any controlled substance without prior proof of appropriate permit(s), hacking focused content, hate sites, other illegal activity(s), brute force programs, mail bombers, spam scripts, torrents. Adult related sites of any sexual manner (including but not limited to images, videos or sexual writing) is not permitted on the network.
The client is responsible for ensuring that scripts/programs installed under the account are secure and permissions to directories and files are set properly, where access is as restrictive as possible (normally CHMOD 644).
It is the clients responsibility to keep all installed script/programs up-to-date. Software with known security breaches that is not patched accordingly (normally older software versions that are not being updated) may cause damage on the network. As such, it is your responsibility to upgrade to the latest version and/or ensure the security of the program/script at all times regardless of the effect on your site or plug-ins. Failure to do so may result in suspension or corrective measures being taken by Web Depot Internet Solutions with or without notice. The client is at all times responsible for all actions under their account. This is still the case if your account is compromised by any means. Upon request by Web Depot Internet Solutions, all clients are obligated to take appropriate steps to maintain and secure their site when prompted to do so including but not limited to password resets and updates or patches.
Solely for purposes of providing the Services, you hereby grant to Web Depot Internet Solutions a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, Web Depot Internet Solutions does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.
Web Depot Internet Solutions exercises no control over, and accepts no responsibility for, User Content or the content of any information passing through Web Depot Internet Solutions computers, network hubs and points of presence or the Internet. The client acknowledges and agrees that Web Depot Internet Solutions may, but is not obligated to, immediately take any corrective action in Web Depot Internet Solutions sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that Web Depot Internet Solutions shall have no liability due to any corrective action that Web Depot Internet Solutions may take.
All content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files and their selection and arrangement and all software used to provide the Services, are the proprietary property of Web Depot Internet Solutions or the subsequent licensers. Web Depot Internet Solutions content must not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, sold, transmitted, or exploited for any purpose in any form by any means other than as expressly permitted in this Agreement. Any use of Web Depot Internet Solutions content, other than specifically mentioned and authorised herein is prohibited and will automatically terminate your rights to use the Services. All Rights Reserved by Web Depot Internet Solutions and by Web Depot Internet Solutions Licensers.
Any unsolicited e-mail, bulk e-mailing and spam is prohibited on our network. Safe lists and double opt-in is considered SPAM and as such not allowed on the network. Any client caught sending SPAM will face immediate account suspension and/or termination. Sites advertised via SPAM methods are not allowed on our network. This included ‘Spamvertisment’ via fax, e-mail, phone, instant messages, SMS and organisations/entity listed on ROKSO. In the event of the anti-spam policy being breached Web Depot Internet Solutions reserves the right to require changes by the client, disable websites, accounts, databases and other components that is in violation of the policy. These actions can be taken with or without prior notice to the client at the discretion of Web Depot Internet Solutions.
If your actions have lead to any IP addresses on our network being blacklisted, Web Depot Internet Solutions will charge all costs relating to the blacklisting/SPAM violation to the client in question. This includes any potential criminal fines charged in accordance by the legal system as per the policies outlined in EU directive 2002/58/EC.
Web Depot Internet Solutions abuse department has a 3 strike policy for any spam or abuse issues from a shared hosting account. After three abuse issues from the same account, we reserve the right to terminate without notice. Your account is suspended if our abuse team find activity affecting our network and in some circumstances where the security of our network is threatened, we reserve the right for immediate cancellation. It is imperative to resolve any abuse issues within five working days. Please note: all abuse issues are dealt with through our ticket system only. Abuse issues cannot be discussed over the phone as all actions taken must have written proof. If you need assistance in resolving the issue, simply reply and confirm you are ready to take the necessary action to resolve the issue and the team will give instructions on how to do this.
The client agrees to supply the charged amount on the due date to Web Depot Internet Solutions. All charges are in advance of Services used by the client. The Service(s) will continue until cancelled by either party. The client is free to cancel their account at any given time via their Client Area (see cancellations). Web Depot Internet Solutions can cancel the services at any given time if the criteria for such action, as described in this document and/or other policies regarding the usage of the services, is found.
Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority. Any applicable taxes will be added to the company invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.
It is the clients responsibility to pay the invoice on or before the due date of the invoice. If the invoice remains unpaid after 3 days, Web Depot Internet Solutions reserves the right to add a late-fee to the invoice in question with 15% of the total amount due. After a total of 7 days overdue, Web Depot Internet Solutions reserves the right to suspend the service(s) in question. After 15 days overdue, Web Depot Internet Solutions reserves the right to terminate the Service(s). Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Web Depot Internet Solutions may pursue the collection costs incurred by the company, including without limitation, any
arbitration and legal fees, and reasonable attorneys’ fees. Web Depot Internet Solutions will not activate new orders or activate new packages for clients who have an outstanding balance on their account.
Any Services are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we are not obliged to automatically reactivate the account. If your account is not reactivated within 24 hours, please contact Web Depot Internet Solutions in the first instance.
All payments are final and non-refundable. Refunds/account credits are only provided at the discretion of Web Depot Internet Solutions. SWeb Depot Internet Solutions reserves the right to change the amount charged for the services at any given time. Any chargeback(s) (or equivalent) against Web Depot Internet Solutions will lead to immediate termination of the services. All owned amount(s) older than 15 days may be sent to collection at the discretion of Web Depot Internet Solutions. All charges relating to such an action shall be charged to the client. Overpayment on invoices that have been paid twice by mistake by the client will be credited as account credit at the discretion of Web Depot Internet Solutions.
Unless otherwise provided, you agree that until and unless you notify Web Depot Internet Solutions of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us. If a credit card is stored on your Client Account, it will be charged automatically five (5) days in advance of the invoice due date by our payment processor. If there is no card on file, or the card has expired, you will receive a notification of payment due.
Domain renewal notices are provided as a courtesy reminder and Web Depot Internet Solutions is not responsible for a failure to renew a domain or a failure to notify a client about a domain renewal. Notification emails are issued automatically by the systems. If these are not received, Web Depot Internet Solutions is not liable due to any missed payments. The client is responsible for ensuring their services are active and renewed as needed.
It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic cheques/checks, or any other payment method. Web Depot Internet Solutions may report any such misuse or fraudulent use, as determined by the company’s sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.
Clients have ninety (90) days to dispute any charge or payment processed by Web Depot Internet Solutions. If you have any questions concerning a charge on your account, contact our billing department directly for assistance.
Discounts and promotional codes are reserved for their sole use as described in the information provided at the time. Web Depot Internet Solutions reserves the right to change the usage of any promotional code or discount at any time. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Promotion/discount abuse will not be tolerated and may result in the suspension or termination of your account. All promotions and discounts are only valid as stated and in most cases do not affect the renewal or recurring price. All promotion codes cannot be used in conjunction with any other promotion or code unless otherwise stated.
Cancellations must be submitted via the Client Area. Cancellation requests made via e-mail, ticket system, phone or any other form of communication will not be honoured. Web Depot Internet Solutions reserves the right to cancel any account at any time with or without notice. All payments made to Web Depot Internet Solutions are final. Refunds will only be given at the discretion of Web Depot Internet Solutions . Refunds as per the Money Back Guarantee will be honoured as per the terms outlined in this document. Clients may cancel at any time via the proper cancellation method outlined. If the client is cancelling their services during an active service period, pro-rated refunds will not be issued. Please note, after cancellation, all files, databases and emails will be deleted. Files are typically retained on a full server back up for up to 21 days after cancellation and in some cases a bit longer. After this, all files will be completely removed by the system.
Domain registration, renewal and transfer payments are final and cannot be refunded in any case at any time.
Domain Transfers away from Web Depot Internet Solutions will result in automatic cancellation of the domain and any future renewals.
All payments are final and non-refundable. Refunds/account credits are only provided at the discretion of Web Depot Internet Solutions . Web Depot Internet Solutions reserves the right to change the amount charged for the services at any given time. Any chargeback(s) (or equivalent) against Web Depot Internet Solutions will lead to immediate termination of the services. All owned amount(s) older than 15 days may be sent to collection at the discretion of Web Depot Internet Solutions . All charges relating to such an action shall be charged to the client. Overpayment on invoices that have been paid twice by mistake by the client will be credited as account credit at the discretion of Web Depot Internet Solutions .
SSL Certificates and Dedicated IP’s can only be cancelled at the discretion of Web Depot Internet Solutions Once an order is submitted, it is final. If a client wishes to cancel, Web Depot Internet Solutions can refund at it’s discretion to an account balance excluding fees and payment processing charges.
You agree for us to suspend, withhold or terminate your services immediately, without notice and at our discretion if:
- We believe you have breached our agreement
- You declare bankruptcy, fall into liquidation, or are believed to be legally insolvent.
- After 90 days of an outstanding payment or abuse issue
Web Depot Internet Solutions gives all new clients an unconditional 30 day money back guarantee on managed shared hosting and reseller solutions. This guarantee does NOT apply to dedicated servers, VPS servers, administrative fees, license fees, installation fees for custom software or domain name registrations/transfers. Only first-time accounts are eligible for refunds under the Money Back Guarantee. If you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund. If you have opened a second account with us or opened another Service, the second account or Service will not be subject for the Money Back Guarantee
The limitations form part of our Service Level Agreement which can also be viewed on our site.
- Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
- Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
- Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
- Run any software that interfaces with an IRC (Internet Relay Chat) network.
- Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
- Participate in any file-sharing/peer-to-peer activities
- Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
- Run CRON entries with intervals of less than 15 minutes without prior written approval.
Web Depot Internet Solutions advises all clients to ensure they have a local back up of their files. Your use of the service is at your sole risk. Web Depot Internet Solutions is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Web Depot Internet Solutions servers. While Web Depot Internet Solutions does maintain backups of your files and/or data we accept no responsibility should backups be unavailable for any reason including but not limited to data corruption, hardware failure, or negligence. If there are any other server maintenance issues or upgrades happening, these can interrupt the normal backup routine so we advise you take local backups too.
Clients are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, and/or terminate the account. You will not be billed for bandwidth overages as your account will be suspended upon the limit of your account.
Resellers are responsible for supporting their clients. Web Depot Internet Solutions does not provide support to reseller’s clients’. All support requests must be made by the reseller on their clients’ behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. Web Depot Internet Solutions will hold any reseller responsible for any of their client’s actions that violate the law or these terms of service. Shared Hosting accounts may not resell web hosting to others. This includes the uses of E-mail, Databases and FTP. If you wish to resell hosting you must use a reseller account provided by Web Depot Internet Solutions otherwise your account may be deemed in violation of our terms of service. If your shared account is found violating the policies outlined, your account will be subject to suspension pending further action.
Web Depot Internet Solutions evaluates and reviews the hosting plans provided by other companies on a regular basis. If Web Depot Internet Solutions believes that there is a need to change your plan, we will notify you of these changes and update you with any new information required. In some cases, we will upgrade your plan to suit the needs of the resources you are using. This may incur an extra cost and this will be communicated to you in advance. We will not update legacy plans without being requested to or in order to ensure the optimum efficiency of our network.
This forms part of the Service Level Agreement also available on our site.
If your shared server has physical downtime that is not within the 99.9% uptime you may receive Account Credit. Approval of the credit is at the discretion of Web Depot Internet Solutions dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability.
Credit Requests: If you are requesting credit due to downtime incurred on the network YOU MUST report the outage(s) to our Support Department providing the dates the downtime had occurred and for how long. All requests have to be made within seven (7) days after the alleged incurred downtime, or else the request might be denied at the discretion of Web Depot Internet Solutions. All requests must be made in writing via email or through our ticketing system. Uptime guarantees only apply to shared hosting services.
Incurred downtime due to hardware upgrades, software upgrades, or upgrades of nature that are for security of clients will not be accountable for refunds under our service level agreement. Downtime due to a client’s scripts, programs, or unauthorized account access will not count towards eligible refunds under our Service Level Agreement. Downtime caused by DDOS or other factors that falls outside the scope of Web Depot Internet Solutions administration is not included within the Service Level Agreement.
Web Depot Internet Solutions offers a 99.9% uptime Service Level Agreement. If the uptime in any given month is less than 99.9% due to the factors listed above, Account Credit is provided under these Terms & Conditions. The credit is issued as Account Credit based on the monthly charge for the hosting services. All requests under this Service Level Agreement are at the discretion of Web Depot Internet Solutions.
The amount you pay for hosting will never increase from the date of purchase without prior notice. We reserve the right to change prices listed on our company website(s) and the right to increase the amount of resources given to plans at any time. All clients will be informed by e-mail of such changes.
Web Depot Internet Solutions reserves the right to amend or change product specifications or branding at any point with or without notice. This includes hosting plan technical specifications as well as SSL and SPAM software offerings. If a considerable change to a current, active product or service is foreseen, communication for this will be made to clients at least 48 hours in advance.
The client agrees that it shall defend, indemnify, save and hold Web Depot Internet Solutions harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Web Depot Internet Solutions, its agents, its clients, officers and employees, that may arise or result from any Service provided or performed or agreed to be performed or any product sold by a client, its agents, employees or assigns.
The client agrees to defend, indemnify and hold harmless Web Depot Internet Solutions against liabilities arising out of;
- any injury to person or property caused by any products sold or otherwise distributed in connection with Web Depot Internet Solutions.
- any material supplied by the client infringing or allegedly infringing on the proprietary rights of a third party;
- copyright infringement and
- any defective products sold to clients from Web Depot Internet Solutions servers. Under no circumstances, including negligence, shall Web Depot Internet Solutions, its offices, agents or anyone else involved in creating, producing or distributing
Web Depot Internet Solutions services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Web Depot Internet Solutions Services; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Web Depot Internet Solutions records, programs or services.
Clients hereby acknowledge that this section shall apply to all content on Web Depot Internet Solutions and its trading names’ servers. By using any Web Depot Internet Solutions services, you agree to binding arbitration. If any disputes or claims arise against, such disputes will be handled by an arbitrator of Web Depot Internet Solutions choice. All decisions rendered by that arbitrator will be binding and final. You are also responsible for any and all costs related to such arbitration.
Web Depot Internet Solutions shall not be responsible for any damages your business may suffer. Web Depot Internet Solutions makes no warranties of any kind, expressed or implied for services we provide. Web Depot Internet Solutions disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Web Depot Internet Solutions and its employees or contractors.
If any provision of this Agreement is held invalid or unenforceable by any court of competent jurisdiction within the United Kingdom, Ireland or other residing jurisdiction, the other provisions of this Agreement will remain in full force and effect. Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.
Web Depot Internet Solutions reserves the right to revise its policies at any time without notice. In such events clients are advised that on each entering to the Web Depot Internet Solutions website they overlook and review our policies outlined to ensure they are kept up to date with all the latest information regarding our services and products.
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